EXPERT CLIENT/ VENDOR NAVIGATORS

Offering services to both clients & vendors as a neutral point person to facilitate implementations & upgrades. We don’t do sales – promise!

Expert Client/Vendor Navigators for Healthcare

Healthcare organizations and vendors often find themselves in a complex dance of collaboration. While vendors remain the undisputed device experts, the intricate details of project management can burden frontline leaders. Our team of Expert Client/Vendor Navigators takes on this challenge, managing implementations, upgrades, and more, to free your key staff to focus on what they do best.

Why Choose Us?

• For Healthcare Organizations: Experience the flexibility of a fractional navigator who provides just the right amount of project management support, coupled with clinical expertise. We alleviate the pressure from frontline leaders, enabling them to concentrate on patient care.

• For Vendors: We understand that many clients lack the resources to assign an internal project leader. By hiring us, you ensure that your clients have a dedicated point person to coordinate project details. We bridge the gap, ensuring that your projects are managed efficiently and effectively.

Navigating the complex relationship between healthcare organizations and vendors requires precise communication, in-depth understanding, and meticulous coordination. Our team of Expert Client/Vendor Navigators is designed to be the neutral point person to facilitate implementations, upgrades, and more, all without engaging in sales.

WHAT YOU CAN LOOK FORWARD TO

  • • Project Management:

    Acting as the point person, we lead the project from inception to completion, coordinating between all stakeholders.

    • Policy Creation & Standard Work:

    Collaborating with your team to analyze the need for policy creation or updates, ensuring alignment with the new project requirements.

    • Training Plans Coordination:

    Developing and implementing training plans, coordinating with the vendor, and ensuring that your staff is fully equipped to handle the new systems

    Facilitating open dialogue and building trust through clear and continuous communication.

    Specialized Services: Our navigators specialize in a wide array of projects, including centralized telemetry monitoring units. However, our clinical expertise can be applied to diverse projects tailored to your unique needs.

    Fractional Clinical Project Managers: For organizations that cannot afford to divert full-time staff, our fractional clinical project managers offer:

    • Leadership from start to finish.

    • Expertise in project management methodologies

    • Coordination on crucial clinical considerations

    • Monitoring and reporting to keep stakeholders informed.

    • Relief for leaders, freeing them to focus on core responsibilities.

  • Our dedicated navigators can help with a range of client-related issues, including the following:

    • Unclear or changing requirements or expectations from the client.

    • Delayed payment or disputes over billing.

    • Lack of communication or feedback from the client.

    • Difficulty in gaining access to necessary information or resources from the client.

    • Unforeseen changes or additions to the project scope.

    • Difficulty in coordinating with other vendors or stakeholders.

    • Unreasonable deadlines or expectations.

    • Difficulty in dealing with multiple points of contact within the client organization.

    • Lack of support or resources from the client.

  • Our experts can help your organization navigate many challenges related to the vendors your work with, including:

    • Miscommunication or lack of communication.

    • Delayed delivery of goods or services.

    • Incorrect or defective products.

    • Unforeseen additional costs.

    • Difficulty in meeting contract term responsibilities.

    • Lack of transparency or accountability.

    • Lack of response or follow-up from the vendor

    • Difficulty in resolving conflicts or disputes

    • Lack of flexibility or adaptability from the vendor

    • Vendor not meeting regulatory compliance

DO YOU WANT TO LEARN MORE ABOUT THE ADDED VALUE OF WORKING WITH AN EXPERT NAVIGATOR?

Contact us today to schedule a consultation!